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Team Lead/Benefit Reverification
Lake Mary, FL 32746 US | Fully Remote TELECOMMUTE US
Job Description
Location: Fully remote, must be local to Lake Mary for equipment pickup
Pay: $22.85/hr - $26/hr
Type: Contract, until approximately 2/15/2025
Schedule: M-F 9-6 EST through Dec
January and beyond may have different shift hours will between 8am to 8pm EST
In January, shifts can move around usually 90% fixed
You will be assigned a schedule, with a (1) hour lunch, must adhere to assigned break schedules.
Weekends may be required starting in January (OT, volunteers first).
All overtime must be client approved.
Start date: 10/28/2024
Job description:
- Provide daily instructions and guidance to team members on processing Benefit Investigations to ensure efficiency and accuracy.
- Offer coaching and support for issue resolution, helping team members successfully complete benefit investigations
- Monitor seasonal employee performance on task-specific duties to ensure compliance with client service level requirements.
- Conduct daily assessments of team production, ensuring performance standards and quality control measures are consistently met.
- Assist the Supervisor and Area Director/Manager with training initiatives to prepare Reimbursement Specialists for performance benchmarks, and escalate issues as needed.
- Assist with queue for Reimbursement Specialist taking calls during peak.
Nice to have:
- Leadership experience
- Experience overseeing 20-25 associates
- Patient facing experience in a call center
- Medical center/hospital revenue center
- Patient access reimbursement
- Pharmacy reimbursement/patient access
- Specialty pharmacy
Requirements:
- Must have a minimum of (4) years of experience in healthcare.
- Must have (2)+ years of related experience in specialty pharmacy, medical insurance, reimbursement hub, physician’s office, healthcare setting, and/or insurance background.
- Previous experience processing benefits investigations in a fast-paced environment.
- Must be patient: This role is the first point of contact for questions related to training, must be able to maintain a pleasant demeanor.
- Must have a private designated workspace.
- High school diploma or equivalent.
- Employment verification required.
- Education verification required.
- Background check required.
Meet Your Recruiter
Jennifer Cutrono-Teixeira
Client Services Manager
Hi, I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search.