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Phone Representative 9 (Remote)

Clearwater, FL 33760 | Fully Remote

Posted: 10/03/2023 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 18975 Earning Potential: $25.00 per hour

Job Description

Job ID: 18975 - Phone Representative (Remote)

Location: Fully remote, must be able to commute to Clearwater, FL for quarterly meetings

Training is ONSITE for first 2 weeks 

Pay: $25.00

Updated 1/3/2024:
Tue - Sat 8 pm - 4:30 am (2 positions)
Sun - Thurs 8 pm - 4:30 am (2 positions)

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more:

Job duties:
  • Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
  • Ensure you meet all Crisis and Suicide Lifeline performance metrics
  • Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
  • Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
  • Bachelor’s Degree from a four-year college or university or higher is preferred. (Not required)
  • Health and Human Services background preferred.

  • One year or more of related crisis, mental health, or substance abuse experience is required.
  • Experience handling crisis phone calls is required.
  • Above-average computer skills preferred.
  • High school diploma or equivalent required
  • Background check required
  • Drug screening required
  • Smoke-free workplace, nicotine testing required
  • Must provide (3) references

Meet Your Recruiter

Jennifer Cutrono-Teixeira
Client Services Manager

Hi,  I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search. 

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