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Phone Representative 9 (Aug 5)

Clearwater, FL 33760 | Fully Remote

Posted: 06/20/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 20024 Earning Potential: $25.00 per hour

Job Description

Job ID: 20024 - Phone Representative (Remote)

Location: Must live within a 60 mile radius to Clearwater, Florida

Pay: $25.00


Phone Team
Sun-Thurs 12pm-8:30pm 
Sun-Thurs 8pm-4:30am 

Chat/Text Team
Tues-Saturday 12pm-8:30pm 
Sun-Thurs 8pm-4:30am (2 positions)
Tues - Sat 8pm-4:30am  (2 positions)

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more:

Job duties:
  • Answer incoming phone calls from the Crisis Lifeline from clients needing online emotional support
  • Ensure you meet all Crisis and Suicide Lifeline performance metrics
  • Talk with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation
  • Use the least invasive approach to service provision. Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
  • Bachelor’s Degree from a four-year college or university or higher is preferred. (Not required)
  • Health and Human Services background preferred.

  • One year or more of related recent crisis, mental health, or substance abuse/counselling experience is required.
  • Experience handling crisis phone calls is required.
  • Above-average computer skills preferred.
  • High school diploma or equivalent required
  • Background check required
  • Drug screening required
  • Smoke-free workplace, nicotine testing required
  • Must provide (3) references

Meet Your Recruiter

Jennifer Cutrono-Teixeira
Client Services Manager

Hi,  I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search. 

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About Clearwater, FL

Ready to embark on a new career adventure in beautiful Clearwater, Florida? This vibrant coastal city offers not only stunning beaches and year-round sunshine but also a thriving job market with endless opportunities for growth and development. Imagine working steps away from the iconic Clearwater Beach, indulging in delicious seafood at local eateries, and enjoying performances at the renowned Ruth Eckerd Hall. From the cultural scene in downtown St. Petersburg to cheering on the Tampa Bay Buccaneers at Raymond James Stadium, this area has something for everyone. Begin your job search today and discover why Clearwater, Florida, is the perfect place to take your career to the next level.