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PEO Benefits Specialist I (Tier I) - St. Petersburg

St Petersburg, FL 33716

Posted: 07/20/2023 Employment Type: Contract Job Category: Customer Service Job Number: 18628 Earning Potential: $18.50-$20.00 per hour

Job Description

Job ID 18628: Benefits Specialist (Tier 1)

Location: St. Petersburg, 33716 – This position is onsite

Pay: $18.50-$20.00/hourly

Type: Contact, until Jan 2024 with possible extension

Schedules: M-F, 8-5, 9-6, 10-7, 11-8 shifts available

Job Summary 
  • Provides support to clients and their employees and internal partners 
  • Responsible for setup and ongoing processing maintenance and support of client accounts 
  • Provide excellent customer service to clients employees and field partners via calls faxes and emails 
  • Contact current clients/ employees via outbound call/ email campaign as needed 
  • Processes benefit enrollments for PEO product offerings for clients to ensure timely processing Researches and resolves basic product and service issues from the field clients and their employees to maintain accurate and timely responses 
  • Documents information in CRM to track issues Researches and resolves monthly audits to correct billing inaccuracies 
  • Provides guidance to clients and their employees regarding product offerings including setup and use of Health & Benefits online to ensure optimal client retention 
  • Obtains and maintains benefit documentation to ensure compliance with all applicable state and federal regulations and laws including Section 125 plan 
  • Maintains knowledge of all changes pertaining to various product offerings regulatory changes policy changes and industry developments to ensure compliance with departmental processes and company guidelines are met as they relate to PEO 
  • Researches and corrects errors from audit reports and carrier discrepancy files Interact with Health & Benefit carriers to resolve customer needs 
  • Participates in special projects and training sessions as needed 

Requirements:
  • A minimum of 2 years of customer service experience
  • Basic understanding of HRIS Payroll is a strong preference, not required
  • High school diploma or equivalent required
  • Background check required
  • Drug screening required

Meet Your Recruiter

Linda Figueroa
Senior Client Services Manager

Hi, I'm Linda from the Client Services team here at Hiregy ready to assist you with your career search.  If you have any questions about this role, I am happy to help.  

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