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Outreach Coordinator

Miami Lakes, FL 33016 | Fully Remote

Posted: 12/18/2024 Employment Type: Contract to Hire Job Category: Call Center Job Number: 21512 Earning Potential: 16.50

Job Description


Outreach Coordinator

Location:  Fully remote, must have own laptop/ computer with camera

Pay:  $16.50 per hour

Schedule: M-F, 2:30 PM -11:00 PM EST

Training required: M-F, 10:00 AM - 6:00 PM EST
(2) weeks of virtual training, on camera,  30 min lunch

Type:  Contract to hire


Summary:
Combat the effects of loneliness, calling patients on behalf of their hospital or health plan to introduce programs, and filling out questionnaires with the goal of inviting and enrolling them to participate in mental health programs.

Job description:
  • Conduct a minimum of 200+ daily outreach calls to eligible members to explain program benefits and facilitate enrollment.
  • Answer inbound calls from members, providers, and other resources with courtesy, respect, and promptness.
  • Capture and document relevant member demographics and healthcare information accurately in their records.
  • Follow approved scripts to ensure members understand the program terms, addressing any resistance with professionalism and courtesy.
  • Meet daily, weekly, and monthly goals for outbound calls, call quality standards, and enrollment targets while demonstrating empathy for users on their healthcare journey.

Nice to have:
  • Bilingual: Spanish/English

Requirements:
  • 2+ years of outbound contact center experience in a healthcare environment required.
  • Must be MS Office proficient.
  • Must have your own computer Windows 10 or greater and current processor, cannot use Macs, tablets, or Chrome books.
  • High school diploma or equivalent
  • Background check required.

Meet Your Recruiter

Victoria Helton
Director of Client Services

Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting. 

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About Miami Lakes, FL

Ready to kickstart your career in the vibrant Miami Lakes, Florida area? This dynamic region offers a lush tapestry of opportunity and growth. Known for its picturesque lakes, lush greenery, and sunny weather, Miami Lakes boasts a diverse array of job opportunities waiting to be explored. With its close proximity to the bustling city of Miami, you can enjoy a perfect blend of urban excitement and suburban charm. From exploring the artistic gems at the Main Street Art Gallery to catching a performance at the Miami Lakes Educational Center Theater, this area is brimming with culture and entertainment. Don't miss out on the delectable Cuban cuisine that this region is famous for. Consider a career in Miami Lakes and unlock a world of possibilities in a setting that embodies the essence of Florida living!