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Outreach Coordinator - Medical Records Retrieval
Tampa, FL 33626 US | Fully Remote TELECOMMUTE US
Job Description
Outreach Coordinator (Medical Records Retrieval)
Location: Remote, must live in an approved work location
Pay: $16
Training schedule: M-F, 10:00 AM - 6:30 PM EST
Regular schedule: M-F, 8:30 AM - 5:00 PM EST
Type: Contract (long term, no end date)
Hiregy benefits are available during the contract period
Start date: 1/27/2025
Job duties:
- Responsible for contacting and scheduling provider offices using various retrieval methods including mail, fax, electronic, and field as well as recording detailed documentation of all outreaches
- Scheduling and coordinating with field retrieval technicians to ensure medical record appointments are completed as efficiently as possible
- Communicate effectively with onshore and offshore team members
- Provide support and education to provider offices to ensure efficient retrieval of medical records
- Maintain a high call productivity volume to ensure project deadlines are met.
Requirements:
- No previous commitments
- MUST have ethernet connection in designated workspace
- MUST have at least 1+ year of related customer service experience, overcoming objections, outbound calling, etc.
- MUST be able to make 60 outbound calls minimum a day, be persuasive and able to move the call along to get the medical records person to commit to giving us the records
- Able to be organized to follow back up to make sure they get the records
- Background check required
- Drug screening required
- Employment and education verification required
- High school diploma required
Career outlook:
- Gain experience working for a global organization!
- Voted one of the 500 fastest growing companies, they anticipate they will grow 3x their size and they promote from within
- Work with the largest premium brands such as: Anthem, BCBS, United, Humana
- Gain experience in/with healthcare technology
- This company prides themselves on using the best technology and tools available, build your resume and gain experience with programs such as Salesforce
- Gain experience with a progressive organization: The future of healthcare is in-home! This company's solutions support the direction healthcare is moving in and their services are relevant for future years to come
- Expect to cross-train, you will gain experience in many areas including: Virtual doctor’s visits, business-to-business medical records retrieval, heath risk assessments, etc.
Keywords: Customer service, outreach, call center, medical records, medical terminology, healthcare, doctors
Meet Your Recruiter
Victoria Helton
Director of Client Services
Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting.