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Operating Risk Amended Return Representative (CSR) (9/25)

St Petersburg, FL 33716 | Fully Remote

Posted: 08/31/2023 Employment Type: Contract Job Category: Customer Service Job Number: 18833 Earning Potential: $18.00-$20.00 per hour

Job Description

Job ID:  18833 - Operating Risk Amended Return Representative (CSR)
 
Pay: $20.00 DOE

Location: Remote/FL
 
Hours:  M-F 8-5
 
Type: Contract, 4 months
 
Benefits during the contract period: We offer affordable medical, dental, and vision!  Learn more:  https://bit.ly/3v65IXl
 
 
Job duties:  
  • General Purpose Provides internal and external customer service and communication with timely research and preparation of amended payroll tax returns to ensure clients corrected federal state and local filings are filed accurately
  • Communicates with clients regarding funds required to be paid late or refunded as a result of amended payroll tax returns and confirms fees when necessary
  • Prepares and files amended tax returns for current and previous years using specific tax forms as requested via the OP0099 to balance clients federal state and local accounts 
  • Utilizes multiple systems to ensure accuracy and compliance as needed to include 1099 ETC Bloomberg BNA Core Advanced Preview Taxpay and others as necessary
  • Communicates and responds directly with the clients regarding billing fees filing of tax returns and collections and payments that are associated with the preparation of amended returns to keep clients informed of required actions and promote consistent and excelled customer service
  • Must be flexible for other duties as assigned:  As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
  
 
Nice to have:
  • Microsoft Word Excel and Access knowledge is preferred
 
Requirements:
  • A minimum of 4 years experience in customer service or payroll required
  • High school diploma or equivalent required
  • Background check required
  • Drug screening required

Meet Your Recruiter

Linda Figueroa
Senior Client Services Manager

Hi, I'm Linda from the Client Services team here at Hiregy ready to assist you with your career search.  If you have any questions about this role, I am happy to help.  

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About St Petersburg, FL

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