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Member Contact Center Representative (3/27)
Lakeland, FL 33815 US
Job Description
Location: Lakeland, 33815 – WFH flexible
First 90 days are in-office, then will be hybrid (2) days onsite based on job performance
Pay: $16-$18.50/hr
Hours: M-F 8-5
Type: Contract to Hire
Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: https://bit.ly/3v65IXl
Hiregy Associate perks: Enjoy discounts, rewards and perks on thousands of the brands you love in a variety of categories: https://bit.ly/38aBuGw
Job duties:
- This is a sedentary position that requires the ability to sit for long periods, adhere to a set schedule, and process approximately 70-100 calls per day
- 95% of calls are inbound calls
- Providing member account information and resolving reasons for calling
- Transferring funds
- Processing payments for loan payments made from outside financial institutions
- Assessing member needs, determining the best course of action to take or transfer to the appropriate department for resolution
- Refunding NSF, inactivity, minimum balance, and Courtesy Pay fees
- Issuing account history printouts, teller checks, statements, check copies, starter checks, membership forms, miscellaneous applications, brochures, and ordering checks for members
- Assisting members with routing numbers and account format for setting up direct deposits
- Mail member direct deposit letter when requested
- Creating or modifying EFT records for share and/or loan accounts
- Explaining mobile deposit endorsement and unblocking members
- Calming members to a state of being able to resolve their reason for calling
- Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Nice to have:
- Financial Institution background, banks, credit union etc.
- Someone who has experience doing transactions
Requirements:
- Call Center/Customer Service Experience
- Positive and problem-solving attitude
- High school diploma or equivalent required
- Background check required
- Drug screening required
- Employer will perform testing
- Employment verification is required, to pull your dates of employment: https://www.irs.gov/individuals/get-transcript
- Credit check required
Meet Your Recruiter
Jennifer Cutrono-Teixeira
Client Services Manager
Hi, I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search.