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Medicare Support Specialist

Tampa, FL 33618

Posted: 09/11/2024 Employment Type: Contract to Hire Job Category: Administrative/Clerical Job Number: 20254 Earning Potential: 19.00-21.00

Job Description

Job ID 20254 - Medicare Support Specialist

Location: Tampa, 33618 - This position is onsite

Pay: $19.00+

Hours: M-F 8:30 - 5pm

Type: Contract to Hire


Job duties:
  • Efficiently manage the submission of all Medicare enrollments to include Medicare Advantage, Medicare Supplements and PDP.
  • Process enrollments electronically or by faxing to appropriate carrier in a timely manner.
  • Reconcile outstanding pending case requirements and requests for additional information while communicating regularly with our agent.
  • Deliver quality customer service to our agents by researching and responding to all internal and external inquiries in an efficient and timely manner.
  • Work closely with our carrier partners to resolve any issues on the agent’s behalf, including but not limited to commissions, appointment status and enrollment issues.
  • Continually seek to identify process improvement opportunities.
  • Enter appropriate information in the CRM system for documentation and follow-up
  • Perform all other duties as assigned by manager including but not limited to administrative and/or marketing support.
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required


Nice to have:
  • Medicare experience is a strong preference
  • Health insurance industry experience
  • MS Excel:  Formulas, pivot tables, VLOOKUP


Requirements:
  • Must have 2 years of relevant customer support experience or administrative support experience
  • Must be MS Office proficient: Outlook, Excel, Word
  • High school diploma required
  • Background check require

Meet Your Recruiter

Jennifer Cutrono-Teixeira
Client Services Manager

Hi,  I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search. 

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