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Insurance Customer Service (c. 6/5)
St. Petersburg, FL 33701 US | Fully Remote TELECOMMUTE US
Job Description
Location: Remote/FL
Pay: $18.00/hour
Type: Contract, at least 1 month no end date
Work hours:
M-F, 8:00 AM to 5:00 PM
M-F, 8:30 AM to 6:00 PM
Flexibility is ideal for storm season until 10:00 PM / to include weekends
Job description:
- Assist with policy servicing, providing updates on claims
- Direct callers to correct contacts
- Assist with questions about policies
- Enter web forms (loss report) regarding claim information for FNOL (first notice of loss) calls related to storm insurance claims
- Complete online forms
- Communicate with customers professionally and demonstrate empathy
- Respond to policy holders, claimants, claimant carriers, agents, and employees
- Other duties as assigned
Nice to have:
- Insurance experience
- Claims background
- Remote work experience
Requirements:
- Must have the aptitude to work remote independently and self-train
- Must have call center experience
- Must have a headphones with microphone - Noise cancelling preferred
- Must have a personal computer or laptop (Windows, no Mac)
- Must have a personal cell phone (multi-factor authentication)
- Must have internet and an appropriate distraction-free designated workspace
- Must have open availability
- High school diploma or equivalent required
- Background check required
- Credit check required
Meet Your Recruiter
Linda Figueroa
Senior Client Services Manager
Hi, I'm Linda from the Client Services team here at Hiregy ready to assist you with your career search. If you have any questions about this role, I am happy to help.