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Engagement / Outreach Specialist

Chicago, IL 60606

Posted: 06/11/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 19983 Earning Potential: 20.00

Job Description

Job ID 19889 – Engagement/Outreach Specialist

Location:  Illinois, 60606 – This position is onsite

Type:  Contract-to-hire

Pay: $20.00 per hour
Benefits available during the contract period

Schedule:  Must be open to shifts M-F, 7:00 AM to 4:30 PM EST

Job description:
  • Encourage patients to schedule initial in-home visits.
  • Conduct outbound calls (90% of workload) and/or receive incoming calls from health plan members to arrange and coordinate in-home visits with nurse practitioners.
  • Follow predefined call scripts for engagement, tailoring conversations to suit each individual.
  • Address inquiries, clarify information, and offer solutions to potential patient concerns.
  • Highlight the benefits of health risk assessments and counter patient objections.
  • Accurately document customer feedback and special needs in a computer-based system.
  • Identify current issues and anticipate future needs, providing additional information as required.
  • Navigate electronic medical records to access necessary information.

What does success look like?
Month 1 – Completed 2 weeks of training and 2 weeks of calls.  Meeting 80 call per day volume and getting close to booking 3 visits per day.
Month 3 – Similar to Month 1, great attitude, excellent attendance.  Booking 2-3 visits per day, showing signs of improvement, and enjoying the work and the team.

Nice to have:
  • Healthcare industry
  • Travel or hospitality industry/vacation sales
  • Education industry
  • Sales experience
  • Appointment setting
  • Medicare experience 

Requirements:
  • Must have (1) year of outbound call center experience.
  • Ability to overcome objections to participation.
  • Must be seeking a career opportunity.
  • High school diploma or equivalent.
  • Background check required.
  • Drug screening required.
  • Employment verification is required, to pull your dates of employment visit:  https://www.irs.gov/individuals/get-transcript.

Meet Your Recruiter

Victoria Helton
Director of Client Services

Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting. 

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