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Engagement / Outreach Specialist

Chicago, IL 60606

Posted: 05/14/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 19889 Earning Potential: 20.00

Job Description

Job ID 19889 – Engagement/Outreach Specialist

Location:  Illinois, 60606 – This position is onsite

Type:  Contract-to-hire

Pay: $20.00 per hour
Benefits available during the contract period

Schedule:  Must be open to shifts M-F, 7:00 AM to 4:30 PM EST

Job description:
  • Encourage patients to schedule initial in-home visits.
  • Conduct outbound calls (90% of workload) and/or receive incoming calls from health plan members to arrange and coordinate in-home visits with nurse practitioners.
  • Follow predefined call scripts for engagement, tailoring conversations to suit each individual.
  • Address inquiries, clarify information, and offer solutions to potential patient concerns.
  • Highlight the benefits of health risk assessments and counter patient objections.
  • Accurately document customer feedback and special needs in a computer-based system.
  • Identify current issues and anticipate future needs, providing additional information as required.
  • Navigate electronic medical records to access necessary information.

What does success look like?
Month 1 – Completed 2 weeks of training and 2 weeks of calls.  Meeting 80 call per day volume and getting close to booking 3 visits per day.
Month 3 – Similar to Month 1, great attitude, excellent attendance.  Booking 2-3 visits per day, showing signs of improvement, and enjoying the work and the team.

Nice to have:
  • Healthcare industry
  • Travel or hospitality industry/vacation sales
  • Education industry
  • Sales experience
  • Appointment setting
  • Medicare experience 

Requirements:
  • Must have (1) year of outbound call center experience.
  • Ability to overcome objections to participation.
  • High school diploma or equivalent.
  • Background check required.
  • Drug screening required.

Meet Your Recruiter

Hiregy Client Services

The Hiregy Client Services Team is ready to assist you with your career search.  If you have any questions about this role, we are happy to help.  

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