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Michelle Louden
Director Of Contact Center Operations
Posted: 11/08/2024
2024-11-08
2025-01-07
Employment Type:
Direct Hire
Job Category: Call Center
Job Number: 21391
Earning Potential: $100,000-$120,000
Job Description
JOB ID 21391 – Director of Contact Center Operations
Location: St. Petersburg, 33701 – This position is onsite
Pay: $100,000-$120,000 yearly
Type: Direct hire
Schedule:
Job description:
Requirements:
Location: St. Petersburg, 33701 – This position is onsite
Pay: $100,000-$120,000 yearly
Type: Direct hire
Schedule:
Job description:
- Strategic Leadership: Lead the development of innovative strategies to improve operational efficiency and team productivity. Leverage data to set clear, actionable goals on a daily, weekly, and monthly basis.
- Performance Management: Define and communicate key performance indicators (KPIs) to the team, while creating and managing budgets. Use data-driven insights to forecast resource needs and align teams to meet sales targets.
- Culture Champion: Foster a positive and collaborative team culture focused on excellence. Provide mentorship and professional development to team leaders and members to enhance individual and collective performance.
- Change Management: Lead and drive organizational change, ensuring that new initiatives or shifts in strategy are communicated effectively to the team. Ensure all team members understand and can act on changes in a clear and practical manner.
- Team Development: Identify growth opportunities for team members and leaders, and guide them through career development processes. Support skill-building initiatives and create a high-performance environment.
- Operational Efficiency: Continuously evaluate processes, identify areas for improvement, and implement solutions that streamline operations while maintaining high-quality standards.
- Data-Driven Decision Making: Utilize data analytics to monitor performance, forecast needs, and adjust strategies as necessary. Ensure decisions are based on clear insights and measurable outcomes.
Requirements:
- Must have (5)+ years of call center management experience, in an outbound environment
- Strong analytical skills and proven experience using data
- Ability to lead by example
- Ability to identify the next generation of leaders
- High school diploma or equivalent
- Background check required
Meet Your Recruiter
Michelle Louden
Senior Director of Client Services
Hi, I’m Michelle, Senior Director of Client Services. I look forward to connecting with you on your job search.