Search Jobs

Director Of Contact Center Operations

St.Petersburg, FL 33701

Posted: 11/08/2024 Employment Type: Direct Hire Job Category: Call Center Job Number: 21391 Earning Potential: $100,000-$120,000

Job Description

JOB ID 21391 – Director of Contact Center Operations

Location:  St. Petersburg, 33701 – This position is onsite

Pay:  $100,000-$120,000 yearly

Type:  Direct hire

Schedule:


Job description:
  • Strategic Leadership: Lead the development of innovative strategies to improve operational efficiency and team productivity. Leverage data to set clear, actionable goals on a daily, weekly, and monthly basis.
  • Performance Management: Define and communicate key performance indicators (KPIs) to the team, while creating and managing budgets. Use data-driven insights to forecast resource needs and align teams to meet sales targets.
  • Culture Champion: Foster a positive and collaborative team culture focused on excellence. Provide mentorship and professional development to team leaders and members to enhance individual and collective performance.
  • Change Management: Lead and drive organizational change, ensuring that new initiatives or shifts in strategy are communicated effectively to the team. Ensure all team members understand and can act on changes in a clear and practical manner.
  • Team Development: Identify growth opportunities for team members and leaders, and guide them through career development processes. Support skill-building initiatives and create a high-performance environment.
  • Operational Efficiency: Continuously evaluate processes, identify areas for improvement, and implement solutions that streamline operations while maintaining high-quality standards.
  • Data-Driven Decision Making: Utilize data analytics to monitor performance, forecast needs, and adjust strategies as necessary. Ensure decisions are based on clear insights and measurable outcomes.

Requirements:
  • Must have (5)+ years of call center management experience, in an outbound environment
  • Strong analytical skills and proven experience using data
  • Ability to lead by example
  • Ability to identify the next generation of leaders
  • High school diploma or equivalent
  • Background check required

Meet Your Recruiter

Michelle Louden
Senior Director of Client Services

Hi, I’m Michelle, Senior Director of Client Services.  I look forward to connecting with you on your job search.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.