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Desktop Support Specialist I

Tampa, FL 33607

Posted: 05/14/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 19886 Earning Potential: 28

Job Description

Job ID:  19886 – Desktop Support Specialist

Location: Tampa, 33607– This position is onsite

Pay: $28/hr

Hours:  8-5

Type: Contract to Hire  
Benefits during the contract period
 
  
Job duties: 
  • Provide assistance to end user requests and incidents via email, telephone, remote connection and the user’s desktop
  • Maintain system documentation, reports, business correspondence, user instructions and procedure manuals
  • Coordinate and participate in key process improvements
  • Assist and maintain hardware assets and software licensing
  • Document procedures, standards, and best practices
  • Deploy and maintain hardware devices including computers, servers, printers, network components, mobile devices and accessories
  • Perform timely workstation hardware refreshes and software upgrades
  • Troubleshoot and diagnose device connectivity issues related to wire, wireless, and remote VPN connections.
  • Respond to service tickets, update, resolve and adapt to adjusted service schedules
  • Assist users with training of both hardware/software as needed
Requirements:
  • 2+ years’ corporate IT Technology experience required
  • HS Diploma
  • Bachelors in IS preferred
  • TCP/IP, routing and troubleshooting experience
  • Desktop OS knowledge
  • Working knowledge of wireless devices
  • Strong customer support skills
  • Ability to work with all levels of staff, including Executive leadership
  • Candidate must be local to Tampa Bay area, this position is 100% ONSITE!
  • High school diploma or equivalent required
  • Background check required
  • Drug screening required
  • COVID-19 vaccination or exemption required
 

Meet Your Recruiter

Michelle Louden
Senior Director of Client Services

Hi, I’m Michelle, Senior Director of Client Services.  I look forward to connecting with you on your job search.

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