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Michelle Louden
Desktop Support Specialist I
Posted: 05/14/2024
2024-05-14
2024-07-03
Employment Type:
Contract to Hire
Job Category: Customer Service
Job Number: 19886
Earning Potential: 28
Job Description
Job ID: 19886 – Desktop Support Specialist
Location: Tampa, 33607– This position is onsite
Pay: $28/hr
Hours: 8-5
Type: Contract to Hire
Benefits during the contract period
Job duties:
Location: Tampa, 33607– This position is onsite
Pay: $28/hr
Hours: 8-5
Type: Contract to Hire
Benefits during the contract period
Job duties:
- Provide assistance to end user requests and incidents via email, telephone, remote connection and the user’s desktop
- Maintain system documentation, reports, business correspondence, user instructions and procedure manuals
- Coordinate and participate in key process improvements
- Assist and maintain hardware assets and software licensing
- Document procedures, standards, and best practices
- Deploy and maintain hardware devices including computers, servers, printers, network components, mobile devices and accessories
- Perform timely workstation hardware refreshes and software upgrades
- Troubleshoot and diagnose device connectivity issues related to wire, wireless, and remote VPN connections.
- Respond to service tickets, update, resolve and adapt to adjusted service schedules
- Assist users with training of both hardware/software as needed
- 2+ years’ corporate IT Technology experience required
- HS Diploma
- Bachelors in IS preferred
- TCP/IP, routing and troubleshooting experience
- Desktop OS knowledge
- Working knowledge of wireless devices
- Strong customer support skills
- Ability to work with all levels of staff, including Executive leadership
- Candidate must be local to Tampa Bay area, this position is 100% ONSITE!
- High school diploma or equivalent required
- Background check required
- Drug screening required
- COVID-19 vaccination or exemption required
Meet Your Recruiter
![](https://cdn.haleymarketing.com/images/team-members/102767/thumbs/teammember_thumb_small2x_square-284F8382-059E-37F4-A43C-C0687273E59C.png)
Michelle Louden
Senior Director of Client Services
Hi, I’m Michelle, Senior Director of Client Services. I look forward to connecting with you on your job search.
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