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Customer Support Specialist

Riverview, FL 33578 | Work from home flexibility

Posted: 03/21/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 19703 Earning Potential: 19.00 - 20.00

Job Description

Job ID 19703 - Customer Support Specialist

Location: Riverview, 33578 - Hybrid


Pay: $19 - $20 an hour

Hours: Training M-F 8-5 once trained could work until 6PM
Requires the ability to occasionally modify work hours, work overtime and some weekends.

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: bit.ly/3BLi7RW


Job duties:
  • Provide customer service via phone, email, and chat using case management system
  • Provide sales administrative support
  • Coordinate order between purchasing, warehouse, finance, sales, and product managers for delivery
  • Assist with defective product returns
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required


Nice to have:
  • Associate's Degree
  • B2B (business-to-business) preferred
  • Zendesk or ticketing systems
  • Microsoft Dynamics

Requirements:
  • Minimum of two (2) years of experience in a similar role supporting the business and staff in a customer support environment.
  • Computer proficiency and technical aptitude including knowledge of Microsoft products, Excel intermediate skills desired.
  • High school diploma required
  • Background check required
  • Drug screening required

Meet Your Recruiter

Jennifer Cutrono-Teixeira
Client Services Manager

Hi,  I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search. 

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