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Customer Service Representative

Tampa, FL 33607

Posted: 03/10/2023 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 18069 Earning Potential: $17.00/hour will pay 18 - 18.50 if they have Property Ins exp

Job Description

Job ID: 18069 - Customer Service Representative

Location: Tampa, 33607 - This position is onsite

Pay:  $17.00/hour
$18.00/hour with P&C experience

Hours: Must be available between 10:00 AM and 8:00 PM 
Most common shift: 11:30 AM - 8:00 PM 

Training schedule: M-F from 9:00 AM- 5:30 PM for about (2) weeks

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more:

Hiregy Associate perks: Enjoy discounts, rewards and perks on thousands of the brands you love in a variety of categories:

Job duties:
  • Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
  • Act as primary service contact for customers and agents. Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
  • Respond to telephone, on line, and written inquiries.
  • Process policy level transactions within level of authority.
  • Conduct research when needed to complete service requests. Handle all service requests within department service standards
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
  • Bilingual: Spanish/English

  • Must have a customer service background
  • Must be computer proficient and able to navigate dual screens/multiple software systems
  • High school diploma or equivalent required
  • Background check required

Meet Your Recruiter

Victoria Helton
Director of Client Services

Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting. 

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