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Customer Service Representative

Tampa, FL 33607

Posted: 03/05/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 19658 Earning Potential: 17.00

Job Description


Job ID: 19658 - Customer Service Representative

Location: Tampa, 33607 - This position is onsite



Pay:  $17.00/hour
$18.00/hour with P&C experience

Hours: 
Training 9:00 – 5:30 (about 2 weeks)
Schedule to start 11:30 – 8pm

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: https://bit.ly/3uXokX2


Job duties:
  • Respond to inbound calls regarding the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
  • Call time: Approximately (6) minutes per call, (11) for FNOL
  • Act as primary service contact for customers and agents. Provide technical guidance, information and procedural advice on a variety of customer service issues, requiring knowledge of products and services
  • Respond to telephone, on line, and written inquiries.
  • Process policy level transactions within level of authority.
  • Conduct research when needed to complete service requests. Handle all service requests within department service standards
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
  • Bilingual: Spanish/English

Requirements:
  • Must be tech savvy and seeking a call center career opportunity
  • Must be computer proficient and able to navigate dual screens and (9) software systems, typing approximately 40 WPM
  • High school diploma or equivalent required
  • Background check required

Meet Your Recruiter

Rebekah Datsko
Client Service Manager

Hi, I'm Rebekah from the Client Services team here at Hiregy ready to assist you with your career search.  If you have any questions about this role, I am happy to help.  

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