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Customer Service Representative I - CLW

Clearwater, FL 33759

Posted: 11/17/2023 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 19213 Earning Potential: $18.50 per hour

Job Description

Job ID:  19213 - Customer Service Representative I
Location: Clearwater, 33759 - This position is onsite
Pay: $18.50 

Hours:  M-F 8-5
Type: Contract to Hire 
Benefits during the contract period: We offer affordable medical, dental, and vision!  Learn more:
Job duties:  
  • Handle inquiries professionally, accurately and completely primarily over the phone while establishing and maintaining a high level of customer service. 
  • Use various internal systems, web based software and other available tools to provide the most accurate and up to date information to internal and external customer base. 
  • Provide the most accurate and up to date information and/or follow proper procedure to route the call or request when necessary. Follow up as needed. 
  • Maintain excellent working knowledge of company policy and procedures. 
  • Strictly adhere to and enforce all HIPAA and PHI guidelines at all times. 
  • Defuse difficult calls and escalate when necessary. 
  • Complete, concise and opinion free documentation of calls when applicable. 
  • Adhere to established CCC Quality Standards while maintaining an acceptable quality standard. 
  • Must be flexible for other duties as assigned:  As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

  • Must maintain acceptable attendance and demonstrate the ability to function as a reliable member of operations
  • Previous Call Center Experience 
  • Written, verbal and interpersonal skills required for daily interaction with internal and external customers
  • Organizational skills and ability to multitask and prioritize in a fast paced work environment while adapting to change in both the environment and workflows
  • Accurate data entry capabilities with minimal errors and knowledge of Outlook and the use of basic spreadsheet functions
  • Proven ability to maintain good working relationships with coworkers, internal, and external customers, as well as the ability to defuse irate callers and resolve difficult calls
  • High school diploma or equivalent required
  • Background check required
  • Drug screening required

Meet Your Recruiter

Hiregy Client Services

The Hiregy Client Services Team is ready to assist you with your career search.  If you have any questions about this role, we are happy to help.  

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