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Customer Service Representative (Inbound)

Tampa, FL 33618

Posted: 10/23/2024 Employment Type: Contract Job Category: Customer Service Job Number: 21329 Earning Potential: 18.00

Job Description

JOB ID 20219 – Customer Service Representative (Inbound)

Location:  Tampa, 33618 – This position is onsite

Pay: $18.00 per hour

Type:  Contract, with possible extension

Schedule: Monday to Friday 9:00 AM to 5:30 PM with an 30 min lunch


Job description:
  • Inbound Call Handling: Manage 30-50 inbound calls daily from insurance agents requiring assistance with logging into internal software, ensuring prompt and effective resolution.
  • Software Upgrade Support: Address and resolve a high volume of calls related to recent software upgrades, providing guidance and troubleshooting to agents experiencing issues.
  • Data Entry: Perform data entry tasks as needed, ensuring accurate and timely input of information into the system.
  • Cross-Training: Participate in cross-training initiatives to assist with additional customer service tasks, including handling calls from policyholders in the future.
  • Customer Service: Provide exceptional customer service, maintaining professionalism and efficiency while addressing various inquiries and support needs.

Nice to have:
  • Insurance

Requirements:
  • Must have (2) years of customer service experience.
  • High school diploma or equivalent.
  • Background check required.

Meet Your Recruiter

Victoria Helton
Director of Client Services

Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting. 

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