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Location: Tampa, 33618 – This position is onsite
Pay: $18.00 per hour
Type: Contract, with possible extension
Schedule: Monday to Friday 9:00 AM to 5:30 PM with an 30 min lunch
Job description:
Nice to have:
Requirements:
Victoria Helton
Customer Service Representative (Inbound)
Posted: 10/23/2024
2024-10-23
2024-12-06
Employment Type:
Contract
Job Category: Customer Service
Job Number: 21329
Earning Potential: 18.00
Job Description
Location: Tampa, 33618 – This position is onsite
Pay: $18.00 per hour
Type: Contract, with possible extension
Schedule: Monday to Friday 9:00 AM to 5:30 PM with an 30 min lunch
Job description:
- Inbound Call Handling: Manage 30-50 inbound calls daily from insurance agents requiring assistance with logging into internal software, ensuring prompt and effective resolution.
- Software Upgrade Support: Address and resolve a high volume of calls related to recent software upgrades, providing guidance and troubleshooting to agents experiencing issues.
- Data Entry: Perform data entry tasks as needed, ensuring accurate and timely input of information into the system.
- Cross-Training: Participate in cross-training initiatives to assist with additional customer service tasks, including handling calls from policyholders in the future.
- Customer Service: Provide exceptional customer service, maintaining professionalism and efficiency while addressing various inquiries and support needs.
Nice to have:
- Insurance
Requirements:
- Must have (2) years of customer service experience.
- High school diploma or equivalent.
- Background check required.
Meet Your Recruiter
Victoria Helton
Director of Client Services
Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting.
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