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Customer Service Representative (CCC Life & Health) - UT
Salt Lake City, UT 84111 US
Job Description
Location: Salt Lake City, 84111 – This position is onsite
Pay: $17.00/hr
Hours: Monday – Friday, 8:00am - 6:00
Type: Contract to Hire
Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more: https://bit.ly/3v65IXl
Quantity: 2
Job duties:
- Answer incoming calls regarding life and health policies, which will include general inquiries, service requests, concerns from consumers and agents
- Process all service requests for policy holders
- Keep track of inquiries and follow up to verify that they are answered
- Stay up to date on carrier and company policies and procedures
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
- Adhere to established service standards while maintaining quality standards
- Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Nice to have:
- Preferably health/life insurance knowledge
Requirements:
- Must have phone customer service and/or call center experience
- Experience working in a high-volume call center where they are used to taking calls promptly back to back highly preferred
- Computer skills with the ability to navigate two screens and multiple tabs and platforms at once
- Basic proficiency in MS Excel and Outlook
- Ability to work fast paced with great attention to detail
- Positive and charming phone personality
- High school diploma or equivalent required
- Background check required
#NEB
Meet Your Recruiter
Linda Figueroa
Senior Client Services Manager
Hi, I'm Linda from the Client Services team here at Hiregy ready to assist you with your career search. If you have any questions about this role, I am happy to help.