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Customer Service - Bilingual: Spanish/English

Odessa, FL 33556

Posted: 02/24/2025 Employment Type: Direct Hire Job Category: Call Center Job Number: 21706 Earning Potential: $20.00 per hour

Job Description

Customer Service Representative

Location:  Odessa 33556 – This position is onsite

Type:  Direct Hire

Pay:  $20.00 per hour

Schedule:  M-F, 8:00 AM to 5:00 PM EST


Job description: 
  • Manage large amounts of incoming calls
  • Perform outgoing calls to new customers to verify application information
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication and compliance procedures, guidelines and policies
  • Maintains an important flow of communications by mailing copies of agreements, statements and merchant information upon customer requests
  • Develops strong relationships with both customers and merchants by diplomatically and efficiently resolving issues that arise, bringing in the Customer Service manager as needed
  • Prepares and mails letters and mailings on behalf of all relevant departments
  • Strengthens team cohesion by serving in other areas as needed to support the team

Requirements:
  • Must be bilingual: Spanish/English
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening, customer orientation and ability to adapt/respond to different types of characters, excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively
  • High school diploma or equivalent
  • Background check required
  • Drug screening required

Meet Your Recruiter

Linda Figueroa
Senior Client Services Manager

Hi, I'm Linda from the Client Services team here at Hiregy ready to assist you with your career search.  If you have any questions about this role, I am happy to help.  

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About Odessa, FL

Ready to kickstart your career in the vibrant Odessa, Florida area? Embrace a world of opportunities in this bustling region where growth and success await. From the charming lakeside views at Lake Keystone to the bustling local farmer's markets, Odessa offers a unique blend of natural beauty and urban convenience. Explore art galleries like the Scarlet Moon Studio or catch a show at the nearby West Pasco Theatre. With delicious seafood cuisine and proximity to professional sports teams like the Tampa Bay Buccaneers, Odessa is the perfect place to grow both personally and professionally. Discover your dream job in Odessa today and take the next step towards an exciting future!