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Customer Care Operational Risk Coordinator

Little Rock, AR 72223

Posted: 03/12/2025 Employment Type: Direct Hire Job Category: Call Center Job Number: 21741 Earning Potential: $80,000-$90,000 per year

Job Description

JOB ID 21741 – Operational Risk Coordinator (Customer Care)

Location:  Little Rock, AR 72223 – This position is onsite

Pay:  $80,000 - $90,000

Type:  Direct hire

Schedule: M-F, 8:00 AM to 5:00 PM CST


Summary
This role is new and for a new team.   This role will build the department SOPs, and assist with building the team.

Job description
  1. Develop and maintain process-related documents (SOPs, work instructions, training procedures) identifying key risks, operational controls, and risk mitigation strategies.
  2. Conduct risk assessments of new products, technologies, and services; collaborate with leadership and the Project Management Office (PMO) to implement strategies.
  3. Serve as the liaison between Customer Care and Internal Audit teams, supporting the audit process, compiling relevant documentation, and assisting with action planning for findings.
  4. Coordinate and maintain Risk Control Self-Assessments (RCSAs) and Control Design Effectiveness Assessments; ensure annual reevaluation or as needed.
  5. Collaborate with leadership to evaluate workflows, recommend process improvements, provide training, and manage timely completion of risk reporting.

Requirements
  • Bachelor’s Degree (or, (6) years of related experience without it) preferred
  • Must have (2) years of experience in banking/financial auditing
  • Must have (3) years of experience in risk assessment/compliance
  • Must be MS Excel proficient: Pivot tables, VLOOKUP
  • Background check required
  • Drug screening required

Meet Your Recruiter

Jennifer Cutrono-Teixeira
Client Services Manager

Hi,  I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search. 

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About Little Rock, AR

Ready to embark on your next career adventure in the vibrant city of Little Rock, Arkansas? Known for its blend of southern charm and modern amenities, this bustling city offers a plethora of job opportunities in diverse industries, from healthcare to technology. Immerse yourself in the rich history of the state capital by exploring the Clinton Presidential Library or catching a show at the Robinson Center. Indulge in the local cuisine with mouthwatering barbecue from Whole Hog Café, and don't forget to cheer on the Arkansas Travelers baseball team at Dickey-Stephens Park. With its picturesque parks like Pinnacle Mountain State Park and the thriving arts scene at the Arkansas Arts Center, Little Rock is more than just a place to work – it's a place to thrive. Check out our job listings today and take your career to new heights in this dynamic city.