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Contact Center Associate
Tampa, FL 33607 US | Fully Remote TELECOMMUTE US
Job Description
Contact Center Associate
Location: Fully Remote - Must live in an approved work location
Pay: $19.00 per hour
Training schedule: Monday to Friday 8:00 AM to 5:00 PM EST (about 4 weeks)
Schedule: Must adhere to break schedules, no flexibility on break times
M-F, 10:00 AM to 8:00 PM EST
OFF: Tues, Weds, or Thurs
Saturday: 10:00 AM to 2:00 PM EST
Sunday: OFF
Must be open to department hours:
M-F 8:00 AM – 8:00 PM EST
SAT 10:00 AM – 2:00 PM
SUN Closed
Type: Contract to Hire, 6 month contract period
Hiregy benefits available during the contract period: https://rb.gy/1xdi42
Hiregy associate perks: https://rb.gy/gc4ml9
Job duties:
- Assist with approximately 60-80 inbound calls daily
- Place outbound follow-up calls
- Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
- Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
- Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
- Participate in contact center fraud prevention and awareness.
Requirements:
- Must have stable recent employment history
- Must have experience with high volume call center, meeting KPIs
- Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
- Must have ethernet connectivity (no WiFi) in a private, designated workspace
- Must be able to work in your private designated workspace without your microphone on mute
- No previous commitments first (90) days
- Must be open to overnight travel events 2x yearly
- High school diploma or equivalent required
- Background check required
- Drug screening required
- Credit check required
- Education verification required
- Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
Meet Your Recruiter
Victoria Helton
Director of Client Services
Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting.