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Consumer Services Specialist

Tampa, FL 33624

Posted: 03/17/2023 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 18080 Earning Potential: $17/hr, $17.50 for bilingual/Spanish

Job Description

Job ID: 18080 - Consumer Services Specialist

Location: Tampa, 33624 - This position is onsite

Pay: $17/hr, $17.50 for bilingual Spanish/English

Schedule available:
M, Tu, Th, Fr, Sat: 8:30 AM to 5:30 PM
OFF = Wed, Sun

Training and first day schedule:
First day: 11:30 a.m. – 5:30 p.m.
Second day through end of training (2 weeks): 8:30 a.m. – 5:30 p.m. (Monday - Friday)

Type: Contract to Hire

Benefits during the contract period: We offer affordable medical, dental, and vision! Learn more:

Hiregy Associate perks: Enjoy discounts, rewards and perks on thousands of the brands you love in a variety of categories:

Job duties:
  • Make outbound calls to patients to resolve disputes, gather follow up documentation or provide next steps on the dispute process.
  • Use email effectively and efficiently to communicate with patients/consumers .
  • Achieve and maintain a performance standard including but not limited to call handling, call quality and customer satisfaction.
  • Schedule recurring meeting with merchants to review consumer disputes.
  • Employ a high level of interpersonal and communication skills to move beyond patient/consumers frustrations and solve customer’s problem.
  • Log all inbound and outbound calls fully and accurately.
  • Follow all established processes and procedures for all interactions.
  • Search and retrieve data from various databases.
  • Prepare and distribute excel reports as required.
  • Participate in training activities to maintain currency, and to broaden product knowledge.
  • Entering patient accounts into our 3rd party vendors system for hard collections process. 
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
  • Bilingual (Spanish) preferred but not required.
  • Previous experience with transaction processing and recurring payment plans preferred

  • Previous financial services or medical, healthcare, and/or insurance experience required
  • Previous experience with dispute resolution is required.
  • Must have solid computer experience using Microsoft Word, Excel, Outlook, and Windows
  • Must be interested in a career path - Room to grow!
  • High school diploma or equivalent required
  • Background check required

Meet Your Recruiter

Jennifer Cutrono-Teixeira
Client Services Manager

Hi,  I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search. 

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