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Collections Specialist

Tampa, FL 33607 | Fully Remote

Posted: 06/27/2024 Employment Type: Direct Hire Job Category: Other Job Number: 20048 Earning Potential: $75,000 + Bonus

Job Description

This industry disruptor is committed to providing first-in-class service and alternative financing options to healthcare patients.  

Job ID:  20048 - Collections Specialist

Location: Remote

Pay: $75,000 + incentives 

Hours:  M-F, 9:00 AM to 6:00 PM (Local time zone for employee)
One (1) Weekend Per Month (10:00 AM - 2:00 PM ET Saturday - Sunday)

Type: Direct Hire


Job duties:
  • Work with customers to help salsify their balances and establish payment programs and recommended action(s)
  • Provide information to applicants, members, and merchants
  • Review and monitor a high volume of customers per day
  • Handle inbound and outbound communications approximately 150+ daily over the phone, via email, or via chat
  • Respond to credit and chargeback disputes
  • Work directly with management to improve
  • Skip trace accounts that have been determined to not have viable contact information
  • Maintain an extremely high level of professionalism and empathy
  • Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
  • College degree
  • Accounts receivable background
  • Previous experience navigating Apple computers
  • Point of sale lending
  • Chargeback disputes
  • Intermediate MS Excel
  • Google for Business:  Google sheets, Gmail
  • Zoom
  • Slack

Requirements:
  • Minimum (1) year of collections experience B2C
  • Proven track record of growth in previous organization or must demonstrate within top 10% of performers
  • No average players - Will not treat you like a number, they want to learn about you and invest in YOU, will want to know about personal interests, community service, people dedicated to continuous professional improvement, interested in GPAs
  • Must be comfortable learning to use Apple computers
  • High school diploma or equivalent required
  • Background check required
  • Reference checks required - You will be asked to prepare (3)

Meet Your Recruiter

Rebekah Datsko
Client Service Manager

Hi, I'm Rebekah from the Client Services team here at Hiregy ready to assist you with your career search.  If you have any questions about this role, I am happy to help.  

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