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Client Support Representative

Tampa, FL 33607

Posted: 10/25/2024 Employment Type: Contract Job Category: Call Center Job Number: 21336 Earning Potential: $19.00-$20.00

Job Description

JOB ID 21336 – Client Support Representative

Location:  Tampa, 33607 – This position is onsite

Type:  Contract, (4) months

Pay: $19.00-$20.00 per hour

Schedule:


Job description:
  • Client Support: Provide exceptional client support through incoming calls, emails, and mail, addressing inquiries and resolving issues promptly.
  • Documentation: Accurately document all client correspondence in the Agency Management System for record-keeping and future reference.
  • Endorsement & Payment Processing: Handle the processing of endorsements, payments, and other related tasks to ensure timely and accurate transactions.
  • Quality Assurance: Meet or exceed QA metrics related to client satisfaction, call management, and service delivery.
  • Issue Escalation & Record Maintenance: Identify complex issues, escalate to leadership as needed, and maintain client records in accordance with Agency standards and procedures.

Nice to have:
Insurance

Requirements:
  • Must have (1) year of recent call center experience
  • Must be MS Office proficient, including MS Teams, Excel, SharePoint, PowerPoint
  • High school diploma or equivalent
  • Background check required

Meet Your Recruiter

Linda Figueroa
Senior Client Services Manager

Hi, I'm Linda from the Client Services team here at Hiregy ready to assist you with your career search.  If you have any questions about this role, I am happy to help.  

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