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Client Support Representative

Orlando, FL 32809

Posted: 04/01/2024 Employment Type: Direct Hire Job Category: Customer Service Job Number: 19743 Earning Potential: 39520

Job Description

JOB ID 19743 – Client Support Representative

Location:  Orlando, 32809 – This position is onsite

Type: Direct hire
Excellent benefits including 401k with match, FSA, HSA.

Pay: $19.00 per hour

Training schedule:  M-F, 8:00 AM to 5:00 PM EST (approximately 7-8 week training)

Schedule:  Must be open M-Sat, 8:00 AM to 8:00 PM EST (40 hours weekly)
Schedules will be assigned post-offer, Saturday rotations c.1x month

Start date:  4/29/2024

We are seeking support specialists focused on providing support for pharmacy operations. 

Job description: 
  • Handle approximately 40 inbound calls a day on average, with an average call time of 20 minutes.
  • Address inquiries and troubleshoot issues raised by pharmacists, focusing on software-related concerns such as error codes during label printing, login difficulties, and display anomalies within patient screens.
  • Diagnose and troubleshoot pharmacy software, hardware, and network problems, escalating issues to appropriate personnel when necessary.
  • Monitor pharmacy systems for performance and security issues, implementing solutions to optimize performance and ensure compliance with regulatory requirements.
  • Stay current with developments in pharmacy technology and software applications, making recommendations for improvements and upgrades as needed.
  • Maintain confidentiality of sensitive pharmacy and patient information in compliance with HIPAA regulations.
  • Other duties as assigned

Nice to have:
  • Bachelor’s degree in Information Technology, Computer Science, Pharmacy Technology, or a related field preferred 
  • Relevant certifications such as CompTIA A+, CompTIA Healthcare IT Technician, or similar are a plus.
  • Strong knowledge of pharmacy software systems such as pharmacy management systems, electronic health records (EHR), and medication dispensing systems 
  • Experience diagnosing and resolving technical issues - Proficiency in troubleshooting software, hardware, and network issues.
  • Experience with training and support 

Requirements:
  • Must have recent helpdesk, technical support, or healthcare/pharmacy call center troubleshooting experience.
  • Must be interested in a career opportunity.
  • High school diploma or equivalent required.
  • Background check required.
  • Drug screening required.
  • Reference check required.
  • Employment verification is required, to pull your dates of employment visit:  https://www.irs.gov/individuals/get-transcript.

Meet Your Recruiter

Victoria Helton
Director of Client Services

Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting. 

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