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Victoria Helton
Client Support Representative
Posted: 04/01/2024
2024-04-01
2024-06-09
Employment Type:
Direct Hire
Job Category: Customer Service
Job Number: 19743
Earning Potential: 39520
Job Description
JOB ID 19743 – Client Support Representative
Location: Orlando, 32809 – This position is onsite
Type: Direct hire
Excellent benefits including 401k with match, FSA, HSA.
Pay: $19.00 per hour
Training schedule: M-F, 8:00 AM to 5:00 PM EST (approximately 7-8 week training)
Schedule: Must be open M-Sat, 8:00 AM to 8:00 PM EST (40 hours weekly)
Schedules will be assigned post-offer, Saturday rotations c.1x month
Start date: 4/29/2024
We are seeking support specialists focused on providing support for pharmacy operations.
Job description:
Nice to have:
Requirements:
Location: Orlando, 32809 – This position is onsite
Type: Direct hire
Excellent benefits including 401k with match, FSA, HSA.
Pay: $19.00 per hour
Training schedule: M-F, 8:00 AM to 5:00 PM EST (approximately 7-8 week training)
Schedule: Must be open M-Sat, 8:00 AM to 8:00 PM EST (40 hours weekly)
Schedules will be assigned post-offer, Saturday rotations c.1x month
Start date: 4/29/2024
We are seeking support specialists focused on providing support for pharmacy operations.
Job description:
- Handle approximately 40 inbound calls a day on average, with an average call time of 20 minutes.
- Address inquiries and troubleshoot issues raised by pharmacists, focusing on software-related concerns such as error codes during label printing, login difficulties, and display anomalies within patient screens.
- Diagnose and troubleshoot pharmacy software, hardware, and network problems, escalating issues to appropriate personnel when necessary.
- Monitor pharmacy systems for performance and security issues, implementing solutions to optimize performance and ensure compliance with regulatory requirements.
- Stay current with developments in pharmacy technology and software applications, making recommendations for improvements and upgrades as needed.
- Maintain confidentiality of sensitive pharmacy and patient information in compliance with HIPAA regulations.
- Other duties as assigned
Nice to have:
- Bachelor’s degree in Information Technology, Computer Science, Pharmacy Technology, or a related field preferred
- Relevant certifications such as CompTIA A+, CompTIA Healthcare IT Technician, or similar are a plus.
- Strong knowledge of pharmacy software systems such as pharmacy management systems, electronic health records (EHR), and medication dispensing systems
- Experience diagnosing and resolving technical issues - Proficiency in troubleshooting software, hardware, and network issues.
- Experience with training and support
Requirements:
- Must have recent helpdesk, technical support, or healthcare/pharmacy call center troubleshooting experience.
- Must be interested in a career opportunity.
- High school diploma or equivalent required.
- Background check required.
- Drug screening required.
- Reference check required.
- Employment verification is required, to pull your dates of employment visit: https://www.irs.gov/individuals/get-transcript.
Meet Your Recruiter
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Victoria Helton
Director of Client Services
Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting.
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