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Client Success Specialist (HR Coordinator)

Tampa, FL 33607 | Work from home flexibility

Posted: 07/03/2024 Employment Type: Direct Hire Job Category: Human Resources Job Number: 20060 Earning Potential: $18.00 - $20.00 per hour

Job Description

Hiregy is seeking a new Client Success Specialist to join our thriving team in Tampa, Florida!  Are you looking to begin your career in Human Resources? Read more and apply!

Job Title:  Client Success Specialist

Location:  Tampa, 33607 - This position is onsite

Pay:  Starting at $18.00 per hour

Benefits: Healthcare, dental, vision, 401K with match


Summary
The Client Success team manages all of the important “details” and processes which ensure the success of our clients, candidates and internal team members.  The Client Success Specialist is a key member of this team and reports to the VP of Operations.  This role will include handling both in and outbound calls to assist candidates and clients, coordinating candidates onboarding and payroll processes, relaying information from/to candidates and clients, trouble shoot issues that may arise and participating in the quality feedback program.  This person is critically important for creating that initial exceptional experience for our guests as they call or come through our doors.  This position is a problem solving and team support role.  The business need of this position is to keep the team organized and enable them to focus on important tasks.  

Top Responsibilities:
1.    Greet callers or guests and distribute information appropriately and log details in the ATS when necessary 
2.    Initiate candidate onboarding processes such as electronic forms, background screening, drug testing and references as needed and ensure timely completion
3.    Data entry and verification of candidate’s information by processing onboarding paperwork including Form I9, W4 and direct deposits and other necessary forms
4.    Process results of all pre-employments screenings to ensure candidates are able to successful start their assignment by the target start date and escalate issues that may arise to management
5.    Monitor and assist with weekly associate payroll by ensuring associates are submitting timecards and time approvers reviewing hours for approval
6.    Pull and send out weekly reports including QC Rating Report and the Associate Accrued Hours Report by Client
7.    Support the internal staff with various adhoc tasks such as candidate issues or client specific reporting needs and other tasks as assigned


Nice to have:
  • Previous experience with human resources support or recruitment support
  • Prefer 2 to 3 years’ experience in Customer Service

Preferred requirements:
  • Must love sharing memes
  • Must have at least two years’ experience as an office coordinator or administrative assistant experience 
  • Must have knowledge of customer service etiquette including how to delight or handle a difficult caller/client, etc. 
  • Must have knowledge of how to operate basic phone and computer systems, typing 40 WPM
  • Must be proficient in Word, Excel and Outlook (MS Excel basic spreadsheet creation)
  • Excellent communication skills both written and oral
  • Strong organizational skills: Must demonstrate ability to coordinate details, calls, meetings, notes etc. 
  • Multi-tasking skills – must be able to handle multiple items/computer screens at once without letting things fall through the cracks
  • Must demonstrate the ability to be proactive and intuitive, meaning watch what is happening and learn from what is seen 
  • High school diploma required
  • Background check required
  • Drug screening required
  • Reference check required

Define success:

1st Week:
•    Arrives on time and is logged in and ready to go at the front desk every day.
•    Answers and greets all guests with a big smile and a consistent, warm Disney-friendly greeting.
•    Makes each guest (or caller) feel comfortable and welcomed.
•    Demonstrates the ability to handle multiple calls in a polite and considerate manner.
•    Organizes schedule and paperwork for each candidate who comes in so they are ready to interview with the CSM.
•    Demonstrates the ability to send emails in Outlook and set appointments if needed on multiple shared calendars.
•    Understands the flow of the business from Sales to Recruiting to Operations.

30 Days:
•    Knows what to do on a daily basis with minimal supervision
•    Ability to assist the executive team on basic administrative items
•    Showing follow through on all requests by asking questions or requesting further training to complete task when needed
•    Learning how to build job orders and format job posting to assist as needed with sales and recruiting 
•    Understanding how to pull and organize information for KPI reporting
•    Pulling jobs from different sources to connect with our candidate inventory
•    Starting to assist with sourcing candidates for various positions via a variety of sources
•    Ability to effectively interpret bullhorn notes and document bullhorn with appropriate notes
•    Effectively describe current openings to potential candidates to help build excitement, goal is to handle any calls without requiring a return call if recruiter not available
•    Ability to orientate new hire candidates, drug test and run background checks on candidates that the CSM has requested
•    Exhibits positive “how can I help” attitude every day
•    Learns how to do basic candidate data entry in systems including verifying address information, entering tax information
•    Communicates candidate/client issues clearly with appropriate internal staff
•    Keeps coffee and paper supplies stocked in kitchen/coffee bar daily and report needs to Ops team
•    Review comments received via Sense journeys or social media to make sure we respond appropriately and timely 
•    Process reference check requests as needed
•    Assist with coordinating & scheduling client interviews as needed
•    Demonstrate ability to answer the 10 most basic questions of incoming callers on their own
o    I saw this job on your website, what is the status of my application, how does this work, etc.  Key here is to show ability to take notes and learn without asking the same questions of Hiregy people over and over
•    Demonstrate the ability to enter and email skills testing to candidates or set them up in our testing area
•    Be able to send out interview and orientation schedules at start of business 
•    Push all candidates for clearance deadlines, alert CSM team of concerns (ex: candidate is not going for drug test)
•    Develop and manage equipment shipping received and return process based on client needs (confirm address, etc)
•    Process and manage call-outs via various methods (slack, etc)

60 days:
•    Understanding what needs to be completed and keeping the executive team up to speed on company needs
•    Ability to assist the executive team when needed
•    Demonstrating follow through on all requests and able to handle candidate issues with minimal CSM intervention
•    Building job orders as needed for Sales team
•    Understand and know where the information for KPI reporting comes from on a weekly basis
•    Pull jobs from different sources and connecting that role with our candidate inventory as needed
•    Assisting with sourcing candidates from our inventory and a variety of sources to fill positions
•    Coordinates daily arrival calls for new starts, verify and follow up on quality checks/surveys (end of 1st day, weekly, etc.)
•    Prescreening candidates who applied on our website as needed, make sure appropriate candidates are contacted by a CSM, assist with sourcing candidates for various positions via a variety of sources
•    Demonstrate ability to handle a reference call back and document appropriately in Bullhorn
•    Able to take the basic details of a job order if a CSM or CRM are not available
•    Trained in People 2.0 and knowledge of how temporary payroll works
•    Ability to help candidates with payroll/timecards questions in People 2.0
•    Assist clients with their questions and needs as they learn the People 2.0 system and how Hiregy operates

90 days:
•    Knowledge of daily, weekly, monthly needs while keeping the executive team on target to meet deadlines
•    Assisting the executive team when needed
•    Following through on all requests
•    Building job orders as needed for Sales team
•    Pulling and organizing KPI reporting weekly
•    Moving inventory by pulling jobs and connecting that role with our candidate and sourcing candidates from our inventory and to fill positions
•    Ability to process temporary payroll and run a checks and balance process to ensure accuracy 
•    Ability to process billing including Direct Hire orders and distribute invoices accordingly
•    Send clients their weekly hours report and their aging report as needed 
•    Assisting with innovation by revamping internal documents and procedures
•    Back up for Vice President of Operations by following the general direction of company operations

1 year:
•    Continuing the 6-month targets while living the mission and values of the company

Behaviors:
Integrity – honors commitments, transparent, communicates openly and seeks to do the right thing 
Exceptional Service – driven to help, doing beyond what is expected, being humble and helpful, focusing on building relationships & celebrating Innovation – look for ways to make Hiregy better, pursue growth and learning and share positive energy
Innovative – thinking through processes, being proactive and bringing new ideas forward while taking ownership 
Disney-minded customer service attitude – must be positive, good energy, willing to help and do it with a smile, even when challenged
Organized – must be able to self-manage and have follow through
Flexible – able to adapt to changing environment without letting it affect attitude, can endure immense work pressure 
Fast-paced – accomplish tasks quickly and accurately
Focus – sense of urgency, great accuracy and at their desk focused on the tasks given to them, ability to learn from mistakes
Dependable – adept, proficient, highly motivated

What is great about this role?
  • Changing lives every day!   Changing the lives of candidates and their families with a new job while improving and making clients more successful with the placement of exceptional people.
  • Fast-paced, always changing role.
  • Working with the top companies throughout Central Florida. 
  • Have the ability to work independently and play a role in your own earning potential.

Why Hiregy? (Why do people like working for Hiregy?  What makes it a great place to work?)
  • Everyone is focused on the same mission:  changing lives by connecting exceptional people.
  • Team focused – working together to be successful.
  • Proud of each other’s accomplishments and shares in each other’s successes.
  • Friendly, energetic, fast-paced workplace.
  • Open and transparent environment where learning and innovation is encouraged

Meet Your Recruiter

Jennifer Cutrono-Teixeira
Client Services Manager

Hi,  I'm Jennifer from Hiregy's Client Service Team. Please feel free to contact me for assistance on this position and I look forward to a successful working relationship with you on your career search. 

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