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Client Success Manager

Tampa, FL 33618 | Fully Remote

Posted: 05/04/2023 Employment Type: Direct Hire Job Category: Marketing Job Number: 18304 Earning Potential: 60000-80000

Job Description

Job ID:  18304 - Client Success Manager
Location: Tampa, 33618 - Fully remote
Pay: $60000-$80000 

Hours:  M-Thursday 9a-6p (Four day work week!)
Type: Direct Hire 
Job duties:  
  • Develop and maintain strong client relationships
  • Onboard new clients employing a high touch approach
  • Conduct monthly, quarterly, and as-needed performance reviews with clients
  • A trusted advisor to clients by effectively communicating how they can benefit from digital marketing and direct mail campaigns
  • Strong ability to handle customer objections tactfully and diplomatically
  • Continuous monitoring of client performance results to identify opportunities for improvements
  • Effectively communicate account performance and optimization decisions to clients
  • Effectively communicate with cross functional teams to relay client feedback for purposes of marketing campaign adjustments
  • Respond to client’s calls and emails in a timely manner
  • Identify and communicate areas of opportunities for clients to leverage additional Deliver Media services
  • Stay abreast of digital marketing trends and developments
  • Proactively identifying challenges that pose a risk and proactively managing account to be aware of any potential risk and mitigate them through developed mitigation plans
  • Must be flexible for other duties as assigned:  As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Nice to have:
  • Bachelor's Degree preferred
  • Franchise marketing/franchise experience
  • Direct mail
  • Google Ads, Bing Ads, and Facebook Ads certifications a plus
  • Sales backgrounds

  • Must have marketing/agency background
  • Must have client management experience 
  • Digital Marketing - SEO/PPC
  • Strong empathy for customers paired with a passion for driving growth
  • Exceptional customer service and interpersonal skills
  • Strong written and verbal communication skills
  • Excellent analytical, organizational, project management and time management skills
  • Demonstrated desire for continuous self-improvement and learning
  • Proficient in Microsoft suite
  • High school diploma or equivalent required
  • Background check required

Meet Your Recruiter

Hiregy Client Services

The Hiregy Client Services Team is ready to assist you with your career search.  If you have any questions about this role, we are happy to help.  

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