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Client Services Specialist (Onsite)

Tampa, FL 33609

Posted: 04/26/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 19823 Earning Potential: 19.00 - $23.00

Job Description

Job ID 19823 – Client Services Specialist

Location: Tampa, 33609 – This position is onsite

Pay: $19.00 to $23.00 per hour depending upon P&C experience

Type:  Contract to hire
Benefits available during the contract period.

Schedule:  M-F, 8:30 AM to 5:30 PM EST


Job description:
  • Respond promptly to inquiries and questions from agents, customers, and internal departments through email and phone communication channels.
  • Deliver accurate and reliable information to agents and insured customers, ensuring their needs are met effectively.
  • Investigate and resolve issues efficiently, demonstrating strong problem-solving skills.
  • Handle incoming calls in a professional and timely manner, addressing concerns and providing assistance as needed.
  • Perform administrative, clerical, and general office duties as necessary to support operations.
  • Manage mail and all other correspondence efficiently to ensure timely processing.
  • Engage in projects and assignments aimed at enhancing policy services and improving overall efficiency.
  • Uphold a superior level of customer service, fostering positive relationships and exceeding expectations.

Nice to have:
  • 20-44
  • 2-20 General Lines
  • 4-40 Customer Service
  • Associate’s Degree
  • Personal lines

Requirements:
  • Must have related call center experience
  • High school diploma or equivalent
  • Background check required


 

Meet Your Recruiter

Rebekah Datsko
Client Service Manager

Hi, I'm Rebekah from the Client Services team here at Hiregy ready to assist you with your career search.  If you have any questions about this role, I am happy to help.  

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