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Claims Specialist / Customer Service Rep
St. Petersburg, FL 33716 US
Job Description
Location: St. Petersburg, 33716 – This position is onsite
Type: Contract, 3-month project
Hours: M-F, 8:00 AM – 5:00 PM
Pay: $18.00/hour
Job Duties:
- Receive emails and inbound calls from service providers and/or customers pertaining to service events
- Verify contract information and adjudicate claims based on client specific terms and conditions while following internal procedures
- Respond to service centers, technicians, customers, and clients within prescribed timelines and approved formats
- Research parts, product replacements, product failure, troubleshooting, and other information as pertains to claim review and resolution
- Provide repair authorizations to service providers for repair within assigned Claim Specialist claim authorization limits
- Ensure all files are accurately and articulately documented and all relevant claim information captured as required
- Review and respond to assigned Claims Inquiries within 1 business day and strive to resolve them within 2 business days
- Review incoming claim requests from internal and external sources and process accordingly
- Other duties as assigned
Requirements:
- Previous customer service and/or 1 year of call center experience
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- High school diploma or equivalent required
- Background check required
Meet Your Recruiter
Linda Figueroa
Senior Client Services Manager
Hi, I'm Linda from the Client Services team here at Hiregy ready to assist you with your career search. If you have any questions about this role, I am happy to help.