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Call Center Manager (AR)
Posted: 04/18/2025
2025-04-18
2025-06-15
Employment Type:
Direct Hire
Job Category: Call Center
Job Number: 21799
Earning Potential: $72,000 yearly
Job Description
JOB ID 21799 – Call Center Manager
Location: Ozark, Arkansas, 72949 – This position is onsite
Pay: $72,000 yearly
Type: Direct hire
Schedule: Must be available call center hours Monday through Saturday
M-F, 7:00 AM to 7:00 PM CST
Flexible to work on Saturday 7:00 AM to 4:00 PM CST
Career outlook: Growing organization with room to advance your career, well established company with excellent benefits package. Award winning employer.
Job description:
Nice to have:
Required:
Location: Ozark, Arkansas, 72949 – This position is onsite
Pay: $72,000 yearly
Type: Direct hire
Schedule: Must be available call center hours Monday through Saturday
M-F, 7:00 AM to 7:00 PM CST
Flexible to work on Saturday 7:00 AM to 4:00 PM CST
Career outlook: Growing organization with room to advance your career, well established company with excellent benefits package. Award winning employer.
Job description:
- Oversee daily operations of the call center, ensuring customer issues are resolved efficiently and in alignment with company policies and performance goals.
- Monitor Key Performance Indicators (KPIs), conduct resource planning, and adjust staffing as needed to meet business demands.
- Provide consistent coaching, side-by-side call monitoring, and performance feedback to support staff development and maintain high service standards.
- Lead regular meetings with assistant managers and agents to discuss performance, provide guidance, and support career development.
- Resolve complex or sensitive customer issues, ensuring proper follow-up and maintaining a strong focus on service quality.
- Collaborate cross-functionally with peers and leadership to implement process improvements and strategic initiatives across locations.
- Promote a high-performance, compliance-driven culture by guiding leadership practices and fostering strong team relationships.
Nice to have:
- Associate or Bachelor’s Degree
- Fiserv Premier
Required:
- Must have (2) years of recent leadership experience.
- Must have (2) years of experience with banking software.
- Must have (4) years of experience in call center or customer service/retail banking.
- Must be proficient with MS Office including MS Excel.
- Travel as required.
- High school diploma or equivalent.
- Background check required.
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Ready to embark on a new career adventure in the scenic locale of Ozark, Arkansas? This charming town nestled in the heart of the Natural State offers not only job opportunities but also a vibrant community, picturesque landscapes, and a rich cultural heritage awaiting you. From the stunning Ozark National Forest to the intriguing galleries like Art Ventures and the popular Riverfront Park, Ozark boasts a unique blend of outdoor beauty and artistic flair. Don't miss out on joining the thriving workforce in this delightful region - explore our job listings today and unlock your potential in Ozark, Arkansas!