Search Jobs
Call Center Data Analyst
Tampa, FL 33610 US | Fully Remote TELECOMMUTE US
Job Description
Location: Fully remote – Must live in a supported work location: FL, GA, AL, TX, NC, TN
Pay: $85,000 to $130,000 depending on experience
Type: Direct hire
Schedule: M-F, 8:00 AM to 5:00 PM EST
Job description:
- Gather, analyze, and interpret call center data and operational processes to identify opportunities for improvement and provide actionable insights
- Prepare and present reports to management, utilizing data sources to uncover relevant relationships and turn them into actionable insights Develop and maintain report types, including tabular, drill-down, matrix, and charts Test and validate reports to ensure high quality and accuracy
- Create reports using tools like Report Builder, Microsoft SQL Server Reporting Services (SSRS), and Microsoft SQL Server Management Studio (SSMS)
- Write complex SQL queries to extract information, trends, or patterns contained in the data Validate results of SQL queries with business analysts
- Provide data-driven intelligence to key stakeholders throughout the business
- Conduct analysis and routine KPI reporting to support business operations
- Develop and maintain dashboards to continually assess the contact center’s operational performance against enterprise objectives
- Perform correlation analyses and R2 testing to identify relationships and trends within datasets
- Collaborate and coordinate analytic efforts with the larger community at the organization
- Support the development and implementation of strategic business solutions
- Perform preliminary analysis of operational data insights and identify potential opportunities for operational improvements
- Assist the call center team with analyzing operational process inefficiencies and developing improvement opportunities A
Nice to have:
- Bachelor’s degree in a related field preferred, experience may be substituted
- Contact center analytics
- (2) years of business intelligence tools
- PowerBI
- Tableau
- Qlik
- Data bricks
Requirements:
- Must have (4) years of experience as an Analyst, Data Scientist, Engineer, or similar
- Knowledge of banking products, services, policies, and regulatory compliance
- (4) years of advanced MS Excel
- (2) years of SQL and SSRS report writing
- (2) years of Python
- (2) years of VBA and shell scripting
- High school diploma or equivalent
- Background check required
- Drug screening required
Meet Your Recruiter
Hiregy Client Services
The Hiregy Client Services Team is ready to assist you with your career search. If you have any questions about this role, we are happy to help.