Search Jobs
Hiregy
https://cdn.haleymarketing.com/templates/63118/squarelogo.png
https://www.hiregy.com
https://www.hiregy.com
USD
60000
70000
YEAR
true
JOB ID 20147 – Training Manager (Outbound Call Center)
Location: St. Petersburg, 33701 – This position is onsite
Pay: Starting at $60,000 yearly
Type: Direct hire
Schedule: M-F, 9:00 AM to 6:00 PM EST
Summary:
Head of training operations scaling from 100 to 500 in house and remote outbound agents.
Job description:
Week 1 – Call center training knowledge, collaborating with managers.
30 Days – Assessing materials for improvements.
90 Days – Presenting training materials to managers, BPO, systems in place to educate on new products.
Nice to have:
Requirements:
Michelle Louden
Contact Center Training Manager
Posted: 08/09/2024
2024-08-09
2024-10-18
Employment Type:
Direct Hire
Job Category: Customer Service
Job Number: 20147
Earning Potential: $60,000-$70,000
Job Description
JOB ID 20147 – Training Manager (Outbound Call Center)
Location: St. Petersburg, 33701 – This position is onsite
Pay: Starting at $60,000 yearly
Type: Direct hire
Schedule: M-F, 9:00 AM to 6:00 PM EST
Summary:
Head of training operations scaling from 100 to 500 in house and remote outbound agents.
Job description:
- Strategic Leadership:
- Spearhead development and delivery of innovative new and refresher training programs.
- Enhance operational efficiency and productivity through targeted training initiatives.
- Partner with IT, quality assurance, human resources, and operational leaders to elevate team effectiveness.
- Performance Management:
- Understand and communicate core KPIs to your teams.
- Manage budgets and forecast resources to meet daily goals.
- Handle escalations and integrate learnings into the training landscape.
- Culture Champion:
- Maintain and promote a culture of excellence, team spirit, and collaboration.
- Change Management:
- Embrace and lead change, using feedback as a tool for growth.
- Act as a key voice in product development and management teams for successful rollouts.
Week 1 – Call center training knowledge, collaborating with managers.
30 Days – Assessing materials for improvements.
90 Days – Presenting training materials to managers, BPO, systems in place to educate on new products.
Nice to have:
- Previous experience with direct reports.
Requirements:
- Must have (3) years of recent Training Manager (call center) experience
- Experience with curriculum learning and development within a call center environment
- Ability to lead a training team and jump in as needed
- Experience leading both onsite and virtually.
- Strong analytical skills with proven track record of improving data driven content.
- High school diploma required
- Background check required.
Meet Your Recruiter
Michelle Louden
Senior Director of Client Services
Hi, I’m Michelle, Senior Director of Client Services. I look forward to connecting with you on your job search.