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Contact Center Associate

Tampa, FL 33607 | Fully Remote

Posted: 07/12/2024 Employment Type: Contract to Hire Job Category: Customer Service Job Number: 20080 Earning Potential: $19.00

Job Description

Job ID: 19803 - Contact Center Associate

Location:  Remote, Florida only

Pay:  $19.00 per hour

Schedule:  M-Saturday, 11:00 AM to 8:00 PM EST / 5 day work week
Saturday rotation: (9) hour days so they can work (4) hours on the Saturday
Must be flexible to work Saturday shifts about once a month

Department hours:
M-F 8:00 AM – 8:00 PM EST
SAT 10:00 AM – 2:00 PM
SUN Closed
 
Type: Contract to Hire, 6 month contract period
 
 
Job duties:  
  • Assist with approximately 60-80 inbound calls daily
  • Place outbound follow-up calls
  • Calls are unique and will be handling a variety of requests and inquiries via phone, email, chat.
  • Provide support with general inquiries, payments, dispute, fraud, online account management, mobile app, account maintenance and other general questions. via phone, email, chat, and fax.
  • Identify, research, and resolve cardholder or agent bank issues using available resources and systems.
  • Participate in contact center fraud prevention and awareness.
 
Requirements:
  • Must have stable recent employment history
  • Must have experience with high volume call center, meeting KPIs
  • Must be able to juggle 13-14 software systems daily including less user-friendly systems like AS400
  • Must have ethernet connectivity (no WiFi) in a private, designated workspace
  • No previous commitments first (90) days
  • Must be open to overnight travel events 2x yearly
  • High school diploma or equivalent required
  • Background check required
  • Drug screening required
  • Credit check required
  • Education verification required
  • Employment verification is required, to pull your dates of employment visit:  https://www.irs.gov/individuals/get-transcript.

Meet Your Recruiter

Victoria Helton
Director of Client Services

Hi, I'm Victoria Helton, Director of Client Services. I am happy to discuss your needs and create a pathway to a bright future. Looking forward to connecting. 

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